Terms of service

Terms and Conditions

Welcome to Urban Kraft Furniture!

The terms and conditions as set out herein (“Terms”) constitute an agreement between Urban Kraft Furniture (“we”, “us” or “our”), which operates the Urban Kraft Furniture Platform (defined below), and any natural or legal person who accesses and/or uses the Urban Kraft Furniture Platform in any manner (“you” or “your”), or uses any current or future service, functionality, or offer made available on the platform (“Service(s)”), as updated from time to time.

By using the Urban Kraft Furniture Platform, you expressly agree to be bound by these Terms. If you do not agree with any of the Terms, please do not use the platform. If you have any questions about the Terms, you may contact us at info@urbankraftfurniture.com.

Please note that your access to Services, other platforms, or utilization of products (defined below), offers, or promotions in relation to the products as may be provided by us or our affiliates may be governed by other terms and conditions, policies, or guidelines (“Additional Terms”) along with these Terms. If these Terms are inconsistent with any Additional Terms, the Additional Terms will prevail to the extent of such inconsistency with respect to the applicable Service or product usage.

These Terms govern your use of the Urban Kraft Furniture Platform and any transaction or dealings therein.

For the purposes of these Terms:

(a) “Urban Kraft Furniture Platform” means https://urbankraftfurniture.com, including any corresponding mobile application/website/tablet/desktop or any other digital mode and/or operating system provided by us, through which you may access Services. This also includes any application controlled and managed by us that interacts with one or more such digital platforms;

(b) “Products” shall mean furniture and related products offered for sale to you on the Urban Kraft Furniture Platform;

(c) We and you are hereinafter individually referred to as a “Party” and collectively as the “Parties”.

 

PART A – TERMS AND CONDITIONS FOR USAGE OF URBAN KRAFT FURNITURE PLATFORM

1. GENERAL


1.1 These terms and conditions (“Terms of Use”) govern your access and usage of the Urban Kraft Furniture Platform, which allows you to discover, select, and purchase products listed at the indicated price, from locations serviceable by us.

1.2 We may update these Terms of Use from time to time. Please review them periodically to ensure you understand the terms that apply at any given time. We reserve the right to change the format, content, or suspend the operation of the Urban Kraft Furniture Platform for support, maintenance, or updates at any time.


1.3 Your access, browsing, or use of the platform signifies your acceptance of these Terms of Use, our Privacy Policy, and any other applicable policies or guidelines (collectively, the “Agreement”) that may be updated from time to time.


1.4  This document is an electronic record under the Information Technology Act, 2000 and applicable rules, as well as the amended provisions related to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signature.


1.5 We authorize you to view and access the Urban Kraft Furniture Platform solely for identifying products, making purchases, and processing returns or refunds in accordance with our Return and Refund Policy. You are granted a limited, revocable license to access and use the Services.


1.6  By accepting this Agreement, you confirm that you are 18 years of age or older and fully competent to enter into this Agreement. If you are under 18, it is assumed you are using the platform under the supervision of a parent or legal guardian, who accepts and agrees to these Terms on your behalf. If we discover a user is under 18 and unsupervised, we reserve the right to deactivate their account without notice. If you are accessing the Services on behalf of an organization, you confirm that you are authorized to represent and bind that entity to this Agreement.

2. REGISTRATION OF YOUR ACCOUNT


2.1 In order to purchase Products on the Urban Kraft Furniture Platform and/or avail the Services, you may choose to register on the platform or proceed as a guest. Registration is a one-time process. You will be eligible to access and avail the Services after submitting the required forms and receiving a confirmation email from us.


2.2 You are solely authorized to operate the account created by you. You are responsible for maintaining the confidentiality of your login credentials and restricting access to your device(s) to prevent unauthorized access to your account. You will be held solely liable for any actions undertaken through your account.


2.3  You agree to:
(a) promptly notify us of any unauthorized use of your account or any other security breach; and
(b) ensure you log out of your account at the end of each session.
Urban Kraft Furniture, along with its employees, agents, directors, and officers, shall not be liable for any loss or damage resulting from your failure to comply with these Terms of Use. You may be held liable for losses incurred by us or any other user due to unauthorized use of their account via your credentials. We reserve the right to deny access, terminate accounts, or remove/edit content at any time, without notice.

 

3. COMMUNICATION AND UNSUBSCRIPTION


3.1 By accepting the Terms of Use, you consent to receive news, updates, offers, and campaign-related communications via SMS, email, or phone at the contact details you provide. By accessing and using the Urban Kraft Furniture Platform and/or verifying your contact number with us, you explicitly consent to such communications, even if your number is listed under the DND/NCPR registry as per the Telecom Commercial Communications Customer Preference Regulations, 2018.


3.2 You can unsubscribe or opt-out of receiving marketing and promotional communications at any time by following the instructions provided in such messages.

4. DISCLAIMER OF WARRANTIES, INACCURACIES OR ERRORS


4.1 We aim to ensure that all information related to Products, Services, or other offerings on the Urban Kraft Furniture Platform is accurate at the time it is made available. However, we do not guarantee the completeness or accuracy of this information and make no warranties regarding it.


4.2  You agree to use the information available on the platform at your own discretion and judgment. Nothing on the platform constitutes a recommendation or offer to invest in us or our affiliates. Neither we nor our affiliates, employees, or agents shall be liable for any damage or loss incurred due to reliance on the information available on our platform or through any third-party links.


4.3  We provide visual representations such as images, graphics, illustrations, and videos to assist users in selecting products. While we strive for accuracy, we do not guarantee that the product visuals will exactly match the delivered product, which may differ due to various reasons.


4.4 Nothing in these Terms should be interpreted as a recommendation to use any product, process, or equipment in a way that may conflict with existing patents or rights. We make no representation that the use of such items will be non-infringing.


4.5 We make no warranties or representations:
4.5.1 Regarding the quality, reliability, performance, suitability, safety, accuracy, or merchantability of products or content (including product specifications and pricing) on the Urban Kraft Furniture Platform;
4.5.2 That the Services will be available at all times;
4.5.3 That the platform or any third-party sites linked to it will function without interruption, defects, or viruses.


4.6  The Urban Kraft Furniture Platform and Services are provided on an “as is” and “where-is” basis without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We are not liable for any damages—direct, indirect, incidental, consequential, or punitive—arising out of your use of or inability to use the platform.


4.7 Disclaimer: To the extent permitted by law, Urban Kraft Furniture, its officers, agents, employees, and directors disclaim all liability for any loss, damage, expense, or injury caused due to performance failure, omission, product defects, communication issues, unauthorized access, destruction, or misuse of data on the Urban Kraft Furniture Platform.

AVAILABILITY AND ACCESSIBILITY OF URBAN KRAFT FURNITURE PLATFORM

5.1 We control and operate the Urban Kraft Furniture website from India and make no representation that the materials or content available on this platform are appropriate or will be available for use in other locations outside India. If you access or use the Urban Kraft Furniture platform from outside India, you are solely responsible for compliance with all applicable local laws. These Terms & Conditions do not constitute, nor may they be used for or in connection with, any promotional activities or solicitation in any jurisdiction where such activities are unauthorized or to any person to whom it is unlawful to promote or solicit.

5.2 We operate multiple online platforms offering furniture products, services, content, and other functionalities tailored to specific regions. The availability of products and services may vary based on location due to local regulations, shipping feasibility, or other considerations. We do not guarantee that a user in one region can access or purchase products/services listed for another region. We may cancel such orders or redirect the user to their respective regional platform.

5.3 Information published on our website may contain references or cross-references to products, programs, or services that are not available in your location. These references do not imply our intention to announce or offer such products or services in your country. For details on availability, please contact us at info@urbankraftfurniture.com or visit our store located at Mumbai Highway Rd, Opp. Shree Vedha Multispeciality Hospital, RC Reddy Colony, Ramachandrapuram, Hyderabad, Telangana 502032.

5.4 We monitor user accounts to prevent fraudulent activity. Any customer found creating multiple accounts or misusing referral programs will be subject to legal action, and we reserve the right to recover the cost of products, legal fees, and collection charges. We may delete such accounts and cancel pending or previous orders without notice. No refund will be entertained for any such fraudulent or declined transactions.

THIRD PARTY INTERACTIONS AND LINKS

6.1 During your use of the Urban Kraft Furniture platform, you may come across third-party links, advertisements, or promotional offers. Any transaction, correspondence, or interaction with third-party entities is strictly between you and the respective third party. Urban Kraft Furniture holds no responsibility for any loss, liability, or obligation arising from your interactions with such third parties or access to third-party websites.

COPYRIGHTS IN URBAN KRAFT CONTENT

7.1 The Urban Kraft Furniture platform contains proprietary content including text, graphics, and sound (“Urbankraft Content”), protected under copyright and intellectual property laws. All rights are either owned by us or licensed to us. Trademarks displayed on this platform are either owned by Urban Kraft Furniture or used under license.

7.2 You are granted a limited, revocable, non-transferable, and non-exclusive license to access and use Urban Kraft Content for personal and non-commercial purposes—specifically for viewing products, placing orders, and reviewing transactional details.

7.3 You are strictly prohibited from:

  • Reproducing, distributing, or modifying any content from the platform.

  • Using the content for commercial gain or posting it on other websites or publications.

  • Tampering with or deleting any copyright, trademark, or proprietary notices.

  • Linking or embedding platform content without prior written consent.

7.4 This license excludes the right to:

  • Resell any products or commercialize the Urban Kraft Content.

  • Use data mining tools or other automated methods to extract content.

  • Create databases using our content or replicate platform features.

7.5 If you believe your intellectual property rights are being infringed on our platform, please contact us at info@urbankraftfurniture.com to report the concern.

TRADEMARKS

All trade names, product names, and logos displayed with the ™ symbol are trademarks or registered trademarks owned by Urban Kraft Furniture or its affiliates. These trademarks may not be used for any unauthorized product or service.

LICENSE AND USE OF USER CONTENT

9.1 By posting any content on the Urban Kraft Furniture platform, you grant us a royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, distribute, or display such content across any media. You waive any rights over submitted content including feedback, comments, suggestions, or ideas.

9.2 While we do not regularly monitor user submissions, we reserve the right to take action against inappropriate usage. We may report any suspected illegal activity to law enforcement and cooperate with such investigations.

9.3 Any unauthorized use or submission of materials may violate various laws, including copyright and trademark regulations. You are responsible for your actions and those conducted under your user credentials. You agree to indemnify Urban Kraft Furniture and its affiliates from any third-party claims arising from your actions.

9.4 We reserve the right to terminate user access at our sole discretion, especially in case of violations of these terms. Upon termination, users must destroy all downloaded or printed content. Provisions that naturally survive termination shall remain in effect.

 

USER WARRANTIES AND RESTRICTIONS

10.1 You warrant that:

  • Your use of the Urban Kraft Furniture platform complies with applicable laws.

  • All information provided is accurate and lawful.

  • Your content does not violate any agreement or harm any third party.

If any information is found false, we may terminate your access without notice and hold you liable for any resulting claims.

10.2 You agree to use the platform only for lawful purposes and will not engage in any activity that may harm the platform, its users, or its content.

10.3 You shall not:

  • Delete or alter any platform content.

  • Use bots, crawlers, or scraping tools.

  • Spread misinformation or malicious statements.

  • Upload viruses or malware.

  • Tamper with platform security or systems.

  • Gain unauthorized access to data.

  • Engage in online abuse, spamming, phishing, or other disruptive behavior.

10.4 You are strictly prohibited from uploading or sharing any content that:

  • Belongs to someone else without permission.

  • Is defamatory, obscene, harassing, or otherwise unlawful.

  • Harms minors or invades privacy.

  • Infringes intellectual property rights.

  • Misleads users or impersonates another person.

  • Contains malicious software or files.

INDEMNIFICATION AND LIMITATION OF LIABILITY

You agree to indemnify, defend, and hold harmless Urban Kraft Furniture, our affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third-party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Urban Kraft Furniture website or the Services, violation of these Terms of Use, or infringement of any of our or any third-party’s intellectual property or other rights. We will notify you promptly of any such claim, loss, liability, or demand. You also agree to provide us with reasonable assistance, at your expense, in defending any such claim.

APPLICABLE LAW AND JURISDICTION

These Terms of Use are governed by and interpreted in accordance with the laws of India, without regard to conflicts of law provisions. In the event of any dispute related to these Terms of Use or the Urban Kraft Furniture website, whether in contract, tort, or otherwise, you agree to submit to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

FORCE MAJEURE

Urban Kraft Furniture shall not be held liable for any delay or failure to fulfill obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control.

WAIVER

No term in these Terms of Use shall be considered waived unless such waiver is in writing and signed by Urban Kraft Furniture. A waiver of any breach shall not constitute a waiver of any other or subsequent breach.

SEVERABILITY

If any provision of these Terms of Use is found to be unenforceable under applicable law, such provision shall be excluded and the remainder of the Terms shall remain in full force and effect, interpreted to fulfill the original intent to the greatest extent permitted by law.

AMENDMENT

These Terms of Use are subject to change at our sole discretion without prior notice. You are advised to review the latest version of the Terms periodically on our website: https://urbankraftfurniture.com. Continued use of the Urban Kraft Furniture website constitutes your acceptance of the updated Terms.

MISCELLANEOUS

18.1 In addition to these Terms, you must also comply with applicable third-party terms and conditions such as bank offers, brand promotional terms, etc., if mentioned on our website. We shall not be liable for any transactions between you and such third parties.
18.2 These Terms supersede all prior oral or written communications made between you and Urban Kraft Furniture regarding website usage. The rights and obligations pertaining to our services will be governed solely by these Terms.

PART B – TERMS AND CONDITIONS OF SALE ON URBAN KRAFT FURNITURE PLATFORM

The terms and conditions of sale as set out herein (“Terms of Sale”) constitute an agreement between you and Urban Kraft Furniture, and govern the terms and conditions on which you purchase your Products from us through our platform https://urbankraftfurniture.com. By placing an order for any Product with us or making a purchase, you expressly agree to be bound by these Terms of Sale.

These Terms of Sale are in addition to our Terms of Use and Privacy Policy. This document constitutes an electronic record under applicable laws and does not require any physical or digital signature.

1. OUR CONTRACT OF SALE

1.1 Listing and display of a Product by us on the Urban Kraft Furniture website is an invitation to you to make an offer for the purchase of such Product. Likewise, placing an order by you is your offer to buy the Product(s) from us.

1.2 Once you have placed an order with us, you will receive an email and/or SMS confirming receipt of your order (the “Order Confirmation”). This does not signify acceptance of your offer.

1.3 We only accept your offer once the Product is shipped or dispatched to you, and we send you an email or SMS confirming that (the “Shipment Confirmation”). We reserve the right to cancel any order before Shipment Confirmation is sent.

1.4 If your order is dispatched in multiple shipments, each will have its own Shipment Confirmation and form a separate contract of sale.

1.5 All communication will be made to your registered mobile number or email address. You are responsible for keeping your contact details updated.

1.6 By placing an order, you confirm that the products are for your personal use and not for resale or commercial purposes.

1.7 All orders are subject to Product availability and our acceptance.

1.8 You authorize Urban Kraft Furniture to make declarations to any governmental authority, if required, regarding your purchase for personal use.

2. RETURN AND REFUND POLICY

Please refer to our detailed Returns and Refunds Policy for information related to product returns, refunds, or replacements. All returns are subject to our inspection and approval.

3. PRODUCT AVAILABILITY

We strive to display accurate product availability. However, dispatch timelines are estimates and not guaranteed. You will be notified via email or SMS if any product in your order is unavailable or out of stock.

4. PRODUCT PRICING

4.1 All prices are in Indian Rupees and inclusive of applicable taxes.

4.2 Prices in your shopping cart reflect the latest pricing on the Product’s listing page. These may change from the time you add them to your cart to the time of checkout. The final billing amount will be as per the price shown at the time of placing the order.

5. LICENSES

Some products may require licenses or permissions as per Indian laws. You are solely responsible for obtaining and complying with such permissions or licenses, where applicable.

6. TAXES

You are responsible for payment of all applicable taxes and charges related to the purchase.

7. ELIGIBILITY

Only individuals who are competent to contract under the Indian Contract Act, 1872 (i.e., 18 years or older, of sound mind, and not disqualified from contracting by law) may use the Urban Kraft Furniture platform. If you are a minor, purchases must be made by a parent or guardian.

8. LIMITATION OF LIABILITY

In no event shall our total liability exceed the amount paid by you for the Product under the order giving rise to the claim. We shall not be liable for business losses, loss of data, or indirect, incidental, or consequential damages.

9. AMENDMENTS

We reserve the right to update our Terms of Sale at any time. Your order will be governed by the Terms in force at the time of your purchase unless a change is required by law.

10. FORCE MAJEURE

Urban Kraft Furniture shall not be held liable for any delay or failure to fulfill obligations due to circumstances beyond our reasonable control (e.g., natural disasters, strikes, war, or Internet outages).

11. WAIVER

No waiver of any provision in these Terms shall be effective unless in writing and signed by us. A waiver of one breach shall not be a waiver of any future breach.

12. GOVERNING LAW AND JURISDICTION

These Terms of Sale and any related transactions are governed by Indian law. You agree to submit to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, for any disputes arising under or relating to these Terms.

13. MISCELLANEOUS

13.1 In addition to these Terms, you are responsible for complying with third-party terms applicable to offers or payment methods used during purchase.

13.2 These Terms of Sale override any prior agreements, verbal or written, related to your purchases from Urban Kraft Furniture.